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CLAIM IN RESPECT OF THE SHIPMENT UNDER DHL WAYBILL 2415766485 Dear Jenny, We refer to your claim submission relating to the subject shipment. On behalf of DHL, please accept our sincere apology for the difficulties you have encountered, and the concerns caused. After an immediate and thorough investigation, we found that the shipment was damaged due to insufficient inner packing to protect the content. Therefore, we regret to inform you that we will not be able to make any adjustment in line with the claim for this shipment. We look forward to serving you again in the near future. Thank you for providing feedback to DHL and allowing us to address your concerns.

Disbursement fee — EUR 14.4 FedEx has paid the duty and tax to the authorities on your behalf to ensure your shipment arrives as quickly as possible. We charge an ancillary fee for this, which is based on a flat rate or on a percentage of the total amount disbursed.

Dear Daniel, Hope you are doing well. We would like to provide you with an update regarding your shipment with tracking ID 1ZA6D7890411196470. Upon reviewing the current shipment scans, we found that the package is currently on hold with Customs for inspection. At this time, the shipment is not eligible for release, as Customs has placed it in abandonment status. The violation is specifically related to trademark, trade name, or copyright protection requirements.

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